Salon Policies
The short version: tell us within 7 days if something is not right and we will fix it, and give us 24 hours notice if you need to cancel. Both policies are on the wall in the salon and they are here so nobody is surprised.
Our guarantee
If you are not happy with your hair
We take pride in our work and we stand behind it. If you leave unhappy with something, tell us. Speak to your stylist first and the two of you can work out a solution together. If that does not settle it, the owners are happy to look at other options with you.
A redo is honored as long as you contact your stylist within 7 days of the service. After 7 days we cannot guarantee it, simply because hair changes and we can no longer tell what happened in the chair from what happened afterwards.
We do not give cash refunds. What we do give is our time until it is right.
Contact your stylist within 7 days
A redo is only honored inside that window.
Talk to your stylist first
They did the work and they are best placed to fix it.
No cash refunds
We put the time in to correct it instead.
Weddings and proms
Bridal and formal bookings
Weddings and proms take a different kind of planning to a normal appointment, because we are holding a stylist for a morning rather than an hour, and often travelling to you.
Bridal bookings take a 50 percent deposit to hold the date. An updo is $85 in the salon or $100 if we come to you.
Book as early as you have a date. Spring and summer Saturdays go first.
50 percent deposit
Holds your date. The balance is settled on the day.
We can come to you
An updo on location is $100 instead of $85.
Book early
Wedding and prom dates fill months ahead.
Your appointment
Cancellations and no-shows
When an appointment is cancelled at the last minute, that time usually cannot be filled, and it is time a stylist has already set aside for you and turned other people away for.
If you cancel less than 24 hours before your appointment, or do not show up, a fee of 25 percent of that service is added to your next visit.
Emergencies are emergencies. The fee does not apply to them. Call and tell us what happened.
Give us 24 hours
Cancel more than 24 hours ahead and there is no charge at all.
Under 24 hours or a no-show
25 percent of the service is added to your next visit.
Emergencies are exempt
Call the salon and let us know.
Questions
Anything else
If something is not covered here, call the salon and ask. We would much rather talk it through than have you guess.
Before you call
Policy questions
What is Bella Vita Salon's redo policy?
If you are not happy with a service, contact your stylist within 7 days and we will redo it. Speak to your stylist first, because they did the work and they are best placed to put it right. After 7 days we cannot guarantee a redo.
Does Bella Vita Salon give refunds?
No cash refunds. We would rather put the time in to correct the work, which is why the redo window exists.
What is the cancellation policy?
Cancel more than 24 hours before your appointment and there is no charge. If you cancel with less than 24 hours notice, or do not show up, 25 percent of that service is added to your next visit.
What if I have an emergency and cannot make my appointment?
The cancellation fee does not apply to emergencies. Call the salon on (716) 236-7133 and tell us what happened.
How do I cancel an appointment?
Call (716) 236-7133. If we are with a client, leave a message with your name and the time of your appointment and that counts as your notice.